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Refund Policy

Welcome to No.1 Flooring, where we strive to provide top-notch flooring and carpet solutions to transform your spaces. We’re committed to your satisfaction, and we want to ensure that you have a clear understanding of our refund policy.

1. Initial Considerations Please take a moment to review your selections carefully before making a final decision. We encourage our customers to ask questions, seek recommendations, and explore our extensive range of flooring options before confirming their order. Once the payment for our services or products has been processed and confirmed, refunds will not be granted.

2. Quality Assurance At No.1 Flooring, we stand by the quality of our products and services. Our team of experts meticulously inspects each item and ensures that installations meet the highest industry standards. However, in the rare event that you receive a damaged or defective product, we will gladly replace it. Please notify us within 72 hours of receiving your order, and our team will work swiftly to address the issue.

3. Installation Services Our installation services are carried out by skilled professionals with years of experience. In the event that you are dissatisfied with the quality of our installation, please contact us immediately. We take pride in our workmanship, and we will make every effort to address your concerns and rectify the situation promptly.

4. Custom Orders For custom orders, please be aware that these are tailored specifically to your unique requirements. Due to the personalized nature of these products, refunds cannot be issued once production has begun. We recommend reviewing all details of your custom order before finalizing.

5. Price Adjustments Prices may be subject to change based on market conditions and other factors. However, once you have confirmed your order and payment has been processed, the agreed-upon price will be honored.

6. Communication is Key If you have any concerns or questions regarding our refund policy, please do not hesitate to reach out to our customer support team. We value open and transparent communication and are here to assist you every step of the way.

At No.1 Flooring, we are dedicated to delivering exceptional products and services that exceed your expectations. We appreciate your trust in us and look forward to transforming your spaces with our premium flooring solutions.

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